ACCESSIBILITY

FROM THE DESIGN OF OUR FACILITY TO ALL AREAS OF OPERATION, WE ARE COMMITTED TO PROVIDING AN OPEN, INCLUSIVE AND ACCESSIBLE ENVIRONMENT FOR OUR GUESTS

It is our priority to meet all our guests' needs to ensure they have a positive experience at the Vancouver Convention Centre.

Our facility is designed to provide an accessible environment, with open spaces, ramps and elevators throughout to create easy access for guests using wheelchairs, other mobility devices and strollers.

Apart from having accessible stalls and amenities in our restrooms, our facility is also home to 16 inclusive restrooms for our guests. These private spaces include an infant changing station and are wheelchair accessible. A comfortable nursing room with infant changing stations can also be found in each of our buildings, providing additional convenience and privacy.

Our security personnel are trained as first responders in fire/safety and first aid emergencies including the use of on-site defibrillators, and we have a fully equipped first aid room in each of our buildings. Our facility complies with all federal, provincial and local regulations and laws governing accessibility and the rights of persons with disabilities.

Hearing Loop System 

An Induction Loop (hearing loop) system wirelessly transmits magnetic energy to the telecoil-equipped hearing aid using a wire that surrounds a counter. When a sound source is transmitted through a Loop, the telecoil circuit inside the hearing aid receives that source directly, without background noise from the room, making it much more intelligible to the person with the hearing aid.

Locations where the hearing loop is currently installed: 

VCC East Lobby Information Desk

VCC West Information Desk

Guest Services

Service Animal Relief Station

The Vancouver Convention Centre now offers a relief area for service dogs. Conveniently located on West Pacific Terrace, our delegates have easy access from our West Building.

All Gender Washroom

All genders are welcome in our venue. Our gender neutral washroom is located on Level 2 of the Vancouver Convention Centre West Building, near Meeting Room 201. Each stall has a wall-to-ceiling enclosure. Individual stalls come with their own sinks.

If you have any special requirements, please contact your Event Manager or speak with any member of our team on-site.

Click the button below to view B.C. Pavilion Corporation’s Accessibility Plan 2023 – 2025 and learn more about how we are working to improve accessibility by identifying, removing and preventing barriers for people who use and work in our facilities.